OneLife 30-Day Home Trial. 100% Refund Return Policy
If you are unsatisfied with your purchase from OneLife.com for any reason, you have 30 days from the date of shipment to request a full refund including shipping charges. If you purchased your OneLife through an authorized retailer, please return your OneLife to the retailer with proof of purchase and in accordance with its policies. You may return any physical product purchased on OneLife.com in accordance with the terms below:
To qualify for a refund, all the following conditions must be met:
- A return authorization must be requested from our customer service team within 30 days of your shipment date. To request a return authorization, please contact [email protected]
- You must ship the Product from a location inside the country where the Product was originally purchased from OneLife or an authorized OneLife reseller.
- You must return the product to OneLife in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- The return authorization number must be included along with your returned product.
Purchases from OneLife.com for use in healthcare or medical facilities are nonrefundable. The return policy described above shall not apply to such purchases.
Product Limited Warrenty
OneLife warrants that for a period of one year from shipment, the Product will be free from defects in materials and workmanship under normal use in accordance with the documentation provided with the Product. In the event of a defect, contact OneLife at [email protected] for return instructions. OneLife’s policy is to honor product warranties only on products purchased directly from OneLife or from authorized OneLife resellers, and only if accompanied by a receipt or proof of purchase. A list of OneLife’s authorized resellers is available on OneLife’s website. If you purchase a OneLife product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your OneLife product warranty will be deemed invalid. Shipping charges may apply except where prohibited by applicable law.
OneLife’s sole obligation under this warranty will be at its option to repair or replace the Product and the replaced product will be warranted for the remaining period of the original warranty. Replacement products may contain new or refurbished parts. This warranty does not apply to Products damaged by misuse, accident, electrical disturbance or normal wear and tear. The Product is not designed for or warranted against damage from use in areas subject to extreme temperature, excessive moisture, or other inherently hazardous environments. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY. EXCEPT FOR THE LIMITED EXPRESS WARRANTIES SET FORTH ABOVE, OneLife DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.